Home Base Support Center
Available: Monday - Friday
HOME BASE SUPPORT CENTER
The Home Base Service Center is available to answer or resolve many of your technical issues or questions regarding applications which support the NC State Board of Education and Public Education in the K-12 environment.
Please be aware that some of the applications we support contain sensitive information and require us to validate the identity of individuals requesting assistance. For this reason some individual issues must be reported only by authorized individuals. Please understand that this protocol may cause some delay in our ability to respond to an issue.
If your request concerns the use and functionality of the NC Student Information System (NC SIS), please report your problem to your district's NC SIS Coordinator or designated school personnel who has been given authorization to call or submit Remedy tickets to the Home Base Support Center.
If you have questions regarding this please do not hesitate to call and request to speak with a supervisor or manager.
Our business hours are Monday - Friday, 7:00 AM to 6:00 PM.
HOW TO CONTACT US?
|Personal Identification - Protect your personal account information for PowerSchool at all times. Never give your user name and password identification to unknown callers during telephone solicitations or in email. The Department of Public Instruction will not ask for your user account and password information for PowerSchool. Any misuse of personal identification should be reported via email to firstname.lastname@example.org.|